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Frequently Asked Questions

Common questions asked by our home organizing clients.

Do I need to do anything to prepare before you arrive for the first organizing session?

While it probably goes against the grain, we would actually prefer that you allow us to see your place as it is on a daily basis. This gives us a clearer idea of how you naturally use your space and enables us to more quickly identify what’s working and what’s not. If you are very keen however, we are happy to give some direction on a few things that would be helpful.

What happens if I need to cancel a session?

We have a three hour minimum for organizing sessions booked. That gives us sufficient time to make a difference in your space. The team will reach out to confirm with you a few days prior however if you need to cancel please give us 48 hours notice. If cancelled within less than that we charge one hour of organizing time as an administration fee. For rebooking's we will work to get you in as soon as we can for the time that next works best for you.

What other services do you provide?

We love helping our clients with moves, getting everything organized and boxed up and then unboxed and setup in your new place, with systems that work best for you right off the get go. We can build furniture, set up clothing consignment accounts and prepare you tax files for the accountant. We do a quick clean as we go, making sure to wipe out cupboards and drawers during our organizing but if a deep clean is needed we are happy to refer a great cleaner. And of course, we clear away any unwanted items, garbage and recycling from your place, giving you a finish space.

What can I expect at the complimentary consultation?

One of our amazing team members will meet with you for a one-hour in home consultation to get a tour of your space and discuss your goals. We will go over some pertinent information, cover any questions you might have and give you an estimate on how much time the project will take. From there we will make a plan and get the organizing time booked in!

How can I gift an organizing session to someone?

Professional organizing gift certificates are available! If there is someone you would like to gift with organizing sessions please be sure this person is ready and wanting this service for themselves. We will schedule a complimentary in-home consultation to be better able to supply an estimate on how long we think the project will take, taking into consideration how many hours you wish to gift.

My entire home is out of control and I don’t even know where to begin. How can you help?

It can feel completely overwhelming when you're space is chaotic but we're here to help! During our consultation we will work with you to determine your priorities and suggest where we can make the biggest impact for you the quickest. Prioritizing, breaking things down into manageable steps and systematically working through the situation is where we thrive. We get to know you and your space and quickly hone in on your end vision; get your spacing feeling and working best for you.

I’m very busy and don’t have time to get organized! How much do I need to be involved?

We're able to do most of the steps without you present but do need you involved in deciding what items stay or go. To make the process as efficient as possible we will do a pre-sort, to make decisions as easy as possible as you are able to see exactly what you have. During the process we will also run our ideas and plans by you to confirm that it will suit you best.

Who purchases the organizing product?

We are happy to do the shopping and most often do as we know the latest product options, what stores carry what and even where exactly the items are in the stores. We're able to shop very efficiently and get it taken care of so it's not on your to do list. We will touch base with you on what products we have in mind and confirm they suit your style. If however, you love to shop then were happy to touch base on a shopping list and send you at it.

What happens to all of the things I no longer want?

We do our best to re-use and re-home whenever possible; keeping as much out of the landfill as we can and hopefully giving items a second life. The items you no longer want can be donated to local charity, shelters, and/ or drop in centers. We know the best spots for every category. If there are unwanted items that are highly valuable they can be appraised by our referred professional and sold accordingly. Recycling goes to the depot and anything that cannot be donated or recycled can go to the dump. We’re able to arrange all of this and will contact the necessary services to get the job done.

What about confidentiality?

We take confidentiality and the privacy of clients very seriously. We will ask questions ahead of time to determine your preferences and comfort level in this area and can have a discussion about what extra measures you'd like us to take.